Terms and Conditions

# Terms and Conditions

**Last updated:** 19th July 2026

Welcome to tetratech.co (the "Site"), operated by **Tetra Tech Trading & Contracting Co.** ("Tetra Tech," "we," "us," or "our"), a company registered in the Kingdom of Saudi Arabia. These Terms and Conditions ("Terms") govern your access to and use of the Site, including any purchases, quotation requests, or account activity made through it.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

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## 1. About Us

Tetra Tech Trading & Contracting Co. is an Alfa Laval Master Distributor and process engineering solutions provider, serving the food, dairy, beverage, pharmaceutical, and related industries across the Middle East.

- **Website:** tetratech.co
- **Contact email:** fahad@tetratech.com.sa
- **Registered address:** TBA
- **Commercial Registration No.:** TBA

## 2. Scope of Services

The Site is used for both:

- **Direct/retail purchases** of eligible products listed with pricing and available for online checkout ("Retail Orders"); and
- **B2B ordering, quotation requests, and procurement** for spare parts, equipment, and process engineering solutions, which may involve custom quotations, purchase orders (POs), and negotiated terms ("B2B Orders").

Sections 3–7 apply to Retail Orders. Sections 8–12 apply to B2B Orders. General provisions in Sections 13–20 apply to all use of the Site.

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## 3. Products and Pricing (Retail Orders)

- All prices are listed in Saudi Riyal (SAR) unless stated otherwise, and are exclusive of VAT unless indicated.
- We reserve the right to correct pricing or listing errors at any time before an order is confirmed.
- Product availability is not guaranteed until order confirmation.

## 4. Order Acceptance

Placing an order through the Site is an offer to purchase. We reserve the right to accept or decline any order, including due to stock unavailability, pricing errors, or suspected fraudulent activity. An order is only confirmed once you receive written confirmation from us.

## 5. Payment

Payment for Retail Orders is due at checkout via the payment methods offered on the Site. For B2B Orders, payment terms are as agreed in the applicable quotation, PO, or separate commercial agreement.

## 6. Shipping and Delivery

Delivery timelines communicated on the Site or in order confirmations are estimates only. Tetra Tech is not liable for delays caused by customs, carriers, force majeure, or factors outside our reasonable control. Risk of loss transfers to the customer upon delivery to the carrier or delivery address, as applicable.

## 7. Returns and Cancellations

- Requests for returns, exchanges, or cancellations must be submitted within [Insert number] days of delivery, subject to the product being unused, in original packaging, and accompanied by proof of purchase.
- Certain items (e.g., custom-fabricated parts, special orders) may be non-returnable — this will be indicated at the time of order.
- Approved refunds will be processed to the original payment method within [Insert number] business days.

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## 8. Quotations (B2B Orders)

Quotations issued via the Site or by our commercial team are valid for the period stated on the quotation document, or if unstated, for [Insert number] days from issue date. Quotations do not constitute a binding offer until a Purchase Order is issued by the customer and formally acknowledged by Tetra Tech.

## 9. Purchase Orders

A Purchase Order (PO) submitted by the customer is only binding once acknowledged in writing by Tetra Tech. Any discrepancies between the PO and the original quotation should be raised before acknowledgment; once acknowledged, the acknowledged terms govern.

## 10. B2B Payment Terms

Payment terms for B2B Orders (e.g., advance payment, credit terms, letters of credit) will be as specified in the applicable quotation, PO acknowledgment, or a separate supply agreement between the parties. Late payments may be subject to the terms specified in that agreement.

## 11. Delivery and Risk (B2B Orders)

Unless otherwise agreed in writing (e.g., via Incoterms specified in the quotation), delivery timelines are estimates, and risk transfers upon dispatch or as specified in the applicable Incoterm.

## 12. Warranties (B2B Orders)

Product warranties for equipment and spare parts are as provided by the original manufacturer (e.g., Alfa Laval) and/or as separately stated in the applicable quotation. Tetra Tech's liability under any such warranty is limited to repair, replacement, or refund at our discretion, in accordance with the manufacturer's warranty terms.

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## 13. Intellectual Property

All content on the Site — including text, graphics, logos, product descriptions, and images — is the property of Tetra Tech or its licensors (including Alfa Laval, where applicable) and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content without our prior written consent.

## 14. User Accounts

If you create an account on the Site, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately of any unauthorized use.

## 15. Prohibited Use

You agree not to use the Site for any unlawful purpose, to infringe our or any third party's rights, to interfere with the Site's operation, or to submit false or misleading information in any order or quotation request.

## 16. Limitation of Liability

To the maximum extent permitted by applicable law, Tetra Tech shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or any product purchased through it. Our total liability for any claim shall not exceed the amount paid by you for the relevant order.

Nothing in these Terms limits liability that cannot be excluded or limited under applicable Saudi law.

## 17. Force Majeure

Tetra Tech shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, government action, labor disputes, or supply chain disruptions.

## 18. Governing Law and Jurisdiction

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes arising from these Terms or use of the Site shall be subject to the exclusive jurisdiction of the competent courts of Saudi Arabia, without prejudice to any mandatory consumer protection rights.

## 19. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated Terms.

## 20. Contact Us

For questions about these Terms, please contact us at:

**Tetra Tech Trading & Contracting Co.**
Email: fahad@tetratech.com.sa
Website: tetratech.co